Privacy Policy

This privacy policy describes how polanote.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase on the Site.

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.  See the list below for more information about what personal information we collect and why.

Device Information

• Examples of personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.  
• Purpose of collection: To load the site accurately for you and to perform analytics on site usage in order to optimize our site.  
• Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.  
• Disclosure for commercial purposes: shared with our subcontractor Woocommerce.  

Order Information

• Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers, email address and phone number.  
• Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping and to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders to detect any potential risk or fraud, and where consistent with the preferences you have shared with us, provide you with information or advertisements relating to our products or services.  
• Source of collection: collected from you.  
• Disclosure for commercial purposes: shared with our subcontractor Woocommerce, PayPal, Stripe.  

Customer support information

• Examples of personal information collected: mail, name, numbers.
• Purpose of collection: to provide customer support.  
• Source of collection: collected from you.  

MINORS

The Site is not intended for persons under the age of 18 . We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.     

SHARING PERSONAL INFORMATION

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.  For example:

• We use Woocommerce to power our online store.  You can learn more about how Woocommerce uses your personal information here: https://woocommerce.com/fr-fr/gdpr/
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you.  For example:

• We use Google Analytics to help us understand how our customers use the Site.  You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en . You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout .      
• We share information about your use of the Site, your purchases and your interaction with our advertisements on other websites with our advertising partners.  We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work .   

You can opt out of targeted advertising by:

• FACEBOOK –  https://www.facebook.com/settings/?tab=ads
• GOOGLE –  https://www.google.com/settings/ads/anonymous
• BING –  https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/ .   

USE OF PERSONAL INFORMATION

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.

LEGAL BASIS

In accordance with the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• Perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information.  For more information on your right to erasure, please see the “Your rights” section below.

AUTOMATIC DECISION MAKING

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision-making has a legal effect on you or otherwise affects you. significant.

We do not engage in fully automated decision-making that has legal or otherwise significant effect using customer data.

Our Woocommerce processor uses limited automated decision making to prevent fraud that has no legal or otherwise significant effect on you.

Services that include automated decision-making elements include:

• Temporary block list of IP addresses associated with repeated failed transactions.  This deny list persists for a small number of hours.
• Temporary block list of credit cards associated with blocked IP addresses.  This deny list persists for a small number of days.

RGPD

If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or deleted.  If you wish to exercise these rights, please contact us using the contact details below 

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.  For more information on GDPR data transfer compliance, see woocommerce’s GDPR whitepaper: https://woocommerce.com/fr-fr/gdpr/ .   

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as a “right to know”), port it to a new service, and request that your personal information be corrected. , updated or deleted.  If you wish to exercise these rights, please contact us using the contact details below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site.  We use a number of different cookies, including functional, performance, advertising and social media or content cookies.  Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection).  This means you don’t have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example if it is their first visit or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to

provide our services.

COOKIES NECESSARY FOR THE OPERATION OF THE STORE

REPORTS AND ANALYTICS

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.  Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.  Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in different ways.  Please keep in mind that deleting or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser’s controls, often found in your browser’s “Tools” or “Preferences” menu.  For more information on how to change your browser settings or how to block, manage or filter cookies, see your browser’s help file or through sites such as www.allaboutcookies.org .   

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.  To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at  hello@polanote.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the competent data protection authority.

Data Usage

We share your (the visitor, the customer) Order Tracking Number, Courier Name, and Transaction Number associated with your orders. With a service provider called Proveway Uptrack. Proveway Uptrack Synchronizes and verifies the Shipping details to the payment gateways. Proveway Uptrack does not utilize any personal information like email and your name. You can know more about Proveway privacy policy here – https://www.proveway.com/blog/privacy-policy

SMS Mobile Message Marketing Program Terms and Conditions.

Polanote (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions, and Privacy Policy (the “Agreement”). By opt-in to any of the Programs, you agree to be legally bound by these Terms and Conditions as updated from time to time and agree to have read our Privacy Policy.

This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify or update this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS mobile messages by opt-in to the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method, you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from polanote.com via text messages through your wireless provider to the mobile number you provided. SMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

You can also contact us for more information. If you wish to opt out please follow the procedures above.

You acknowledge that any messages, including any STOP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS mobile messages, as a result of claims brought by the individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of eighteen (18) years. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.