Returns & Refunds Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@polanote.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@polanote.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The only requirement is proof of the damaged or defective product in the form of a high-quality image or video. You can send the image and/or video to our Customer Support team at hello@polanote.com
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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@polanote.com
SHIPPING POLICY
WANT TO KNOW MORE ABOUT OUR DELIVERY TIMES?
At Polanote, we strive to provide our customers with the shortest possible shipping times, as we believe this is the most important thing for any online business.
Our shipping times can be separated into two parts:
PROCESSING TIME:
Our processing time consists of order verification, product customization, product quality control and packaging. Due to the high volume of orders at this time, our processing time is 3 to 5 business days.
SHIPPING TIME:
Shipping time is the time it takes for your item to be shipped and delivered to your home.
Our current shipping times are 7-15 business days. Due to the global pandemic, shipping times may vary depending on where in the world you place your order.
All orders will receive tracking numbers with live updates of your package.
NOTE: If you are ordering from a state or island country, shipping times may be delayed due to global shipping constraints.
DIDN’T FIND WHAT YOU WERE LOOKING FOR?
If you did not find what you were looking for, please contact us at hello@polanote.com, we will be more than happy to assist you in any way possible.
